Exchange & Return Policy

Exchange & Return Policy

At OYA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Exchange Policy

You may request an exchange within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• All original tags and packaging are intact.
• The item has not been washed, altered, or damaged.

Exchanges are subject to product availability. If the requested item is unavailable, we will offer an alternative or issue store credit where applicable.

Return Policy

You may request a return within 7 days of receiving your order if:

• You received the wrong item.
• The item arrived damaged or defective.
• The item has a manufacturing defect.

To be eligible for a return, the product must be in its original condition with all tags and packaging attached.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective:

• Items that have been worn, washed, or altered.
• Products without their original tags or packaging.
• Sale or clearance items (unless defective).

Return Process

To request an exchange or return:

1. Contact our customer support team.
2. Provide your order number and the reason for your request.
3. If requested, send photos of the item.
4. Wait for confirmation before returning the product.

Refunds

Once your returned item has been inspected and approved:

• Refunds will be processed using the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be issued by bank transfer or another agreed method.
• Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Shipping Costs

• If the return is due to an error by OYA (wrong item or defective product), we will cover the return shipping costs.
• If the return is requested for personal reasons (such as changing your mind or selecting the wrong size), the customer is responsible for the shipping costs.

Contact Us

If you have any questions regarding our Exchange & Return Policy, please contact us:

📧 Email: oyafashionsupport@gmail.com

📱 Phone / WhatsApp: +212 636 121 703

📍 Location: Morocco

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