Privacy Policy

Privacy Policy

At OYA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data. It also outlines your rights regarding your information and the choices available to you concerning its collection, use, and disclosure.

By visiting our website, whether directly or through another website, you agree to the practices described in this Privacy Policy.

Protecting your personal information is very important to us. We collect and use your data only when necessary and in accordance with applicable laws. You may browse our website without providing any personal information. Your identity remains anonymous unless you create an account and log in using your username and password.

1. Information We Collect

When you place an order or use our services, we may collect and process the following information:

Full Name
Gender
Date of Birth
Email Address
Billing Address
Shipping Address (if different)
Phone Number
Payment Information
Order History

We collect this information to process your orders, provide customer support, improve our services, and fulfill our contractual obligations.

The information you provide may also be used to:

Process and deliver your orders.
Manage your customer account.
Verify online transactions.
Improve the design and functionality of our website.
Personalize your shopping experience.
Conduct internal research and statistical analysis.
Inform you about products, promotions, and special offers (only if you choose to receive marketing communications).

You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our emails.

To complete your order, we may share your name and delivery address with trusted third-party delivery providers.

For security reasons, we do not store payment card details in a way that allows direct retrieval.

You are responsible for keeping your account credentials confidential. OYA is not responsible for unauthorized access resulting from the misuse of your password.

Other Uses of Your Information

With your consent, we may use your information for:

Customer satisfaction surveys.
Market research.
Statistical analysis.
Product and service improvements.

Participation is entirely voluntary, and you may withdraw at any time.

We may also send newsletters, promotional offers, or company updates. You can unsubscribe from these communications at any time.

Some anonymous and aggregated data may be shared with trusted partners for analytical purposes. This information cannot be used to identify you personally.

Competitions and Promotions

If you participate in contests or promotional campaigns, we will use your information to administer the competition, notify winners, and announce promotional offers in accordance with the applicable terms and conditions.

Third Parties and External Links

We may share your information with trusted service providers, including:

Delivery companies
Payment service providers
Customer support providers
Fraud prevention services

If OYA or part of its business is transferred or sold, customer information may be transferred as part of the transaction.

We never sell or rent your personal information to third parties for marketing purposes.

Our website may contain links to external websites. OYA is not responsible for the privacy practices or content of third-party websites.

2. Cookies

Our website uses Cookies to improve your browsing experience.

Cookies are small text files stored on your device that help us:

Remember your shopping cart.
Keep you logged into your account.
Improve website performance.
Analyze visitor behavior.
Enhance your shopping experience.

We may also use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous information, including your IP address, to generate reports about website usage.

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

3. Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our security measures include:

Secure servers
SSL (Secure Socket Layer) encryption
Firewalls
Restricted access to personal information

Although we apply industry-standard security measures, no method of online transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

We strongly recommend that you keep your account password confidential and avoid sharing your payment information through unsecured communication channels.

4. Your Rights

You have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal data where legally applicable.
Withdraw your consent for marketing communications at any time.
Request that we stop using your personal information for direct marketing purposes.

If you wish to exercise any of these rights, please contact us.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

OYA Fashion

📧 Email: oyafashionsupport@gmail.com

📱 Phone: +212 636 121 703

📍 Location: Morocco